Terms and Conditions

​

Payment Options and Policies: 

CHECK, CASH, VENMO and ZELLE are accepted. 

Credit Cards are now accepted with a 4% fee.

Please make checks payable to Celeste's Cleaning Services LLC. If you would like to recive invoice please let us know and we can provide them. Payment is due 48 after cleaning. Late payment fees apply.

​

Past Due Balances: 

Clients are expected to keep their accounts in good standing by paying invoices promptly. To ensure clarity, the following policy applies to overdue balances:

• If payment for services becomes overdue for two consecutive cleanings or remains unpaid for two months, whichever occurs first, all cleaning services will be suspended until the full overdue balance is paid.

• During the suspension period, scheduled cleanings will not be provided, and resumption of services is subject to payment in full of the outstanding balance.

 

Scheduling, Rescheduling, Cancellation and Lockout Policy:

- For one-time cleanings with an estimate of greater than $300 dollars we require a deposit of 50% prior to the scheduled cleaning.

- For client's with bi-weekly recurring cleanings. If a cleaning is canceled, we ask that you wait till the next scheduled cleaning to keep the original schedule, or if requested to clean the following week, the next cleaning will be done on the original cleaning schedule the following week. So for those two weeks the cleaning will be done weekly before going back to the original schedule. We ask for the flexibility, due to the fact that we have other clients on the same time/day with the opposite bi-weekly schedule. 

- We require 24-hour notice for reschedules or cancellations. There will be a cancellation fee of 25% of the customer's typical cleaning rate for cancellations within 24 hours of scheduled cleaning and all lockouts.

- We will make every attempt to reschedule company initiated schedule changes due to holidays or extreme weather conditions as close to the regular scheduled cleaning date as possible.

 

24-Hour Satisfaction Guarantee: If you are dissatisfied with a portion of your cleaning, let us know within 24-hours and we will send a crew back to your home to redo that area.​

 

Damages: 

– If we are requested to dust/clean inside of china cabinets or hutches, start laundry, wash dishes, clean small computer equipment, antiques or collections, or to use customer’s equipment (e.g. vacuum), customer agrees not to hold Celeste's Cleaning Services LLC, or any of its employees responsible for any damage or breakage to any article or component.

 

– We will make every effort not to break items, but accidents do happen. We have General Liability insurance for claims of property damage resulting from our products, services, or operations. Identical replacement will be attempted but not guaranteed. Damage must be reported within 48 hours of service and after 30 days, customer assumes liability.

 

Other Information: 

- To meet customer needs and their satisfaction, Celeste's Cleaning Services LLC, reserves the option to reevaluate rates at any time.

- If customer requests changes to service that differs from original estimate, additional charges will be billed or a new estimate may be required.

- No mobile information will be shared with third parties/affiliates for marketing/promotional purposes.

​

​

Privacy Policy

​

At Celeste’s Cleaning Services LLC we are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This privacy policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with us.

By using our services, you agree to the terms of this privacy policy. If you do not agree with any part of this policy, please do not use our services or website.

​

1. Information We Collect

We collect various types of information to provide you with the best service possible, including:

a. Personal Information:

• Name

• Address

• Phone number

• Email address

b. Payment Information: We collect payment details, but we do not store sensitive payment information. All payments are processed securely through a third-party payment provider.

​

2. How We Use Your Information

We use the information we collect for various purposes, including:

• Providing our cleaning services and scheduling appointments

• Processing payments and managing invoices

• Communicating with you about your bookings, services, or promotions

• Improving our website, services, and customer experience

• Responding to customer inquiries and feedback

​

3. How We Protect Your Information

We use industry-standard security measures to protect the information you provide to us. This includes encrypting sensitive data and limiting access to authorized personnel only. However, no data transmission over the internet is completely secure, so while we strive to protect your information, we cannot guarantee its absolute security.

​

4. Sharing Your Information

We do not sell or rent your personal information to third parties. However, we may share your information with trusted third-party service providers who assist us in running our business, including:

• Payment processors

• Scheduling and booking systems

• Email marketing and communication tools These third parties are required to keep your information confidential and only use it for the purpose of providing services to us.

We may also share your information in the following cases:

• If required by law or to comply with a legal obligation

• To protect the rights, property, or safety of our company, employees, or customers

• In the event of a merger, acquisition, or sale of our business

​

5. Your Rights and Choices

You have the right to:

• Access and update your personal information

• Request deletion of your personal data, subject to legal obligations

• Opt-out of receiving marketing communications from us

If you wish to exercise any of these rights, please contact us using the information below.

6. Changes to This Privacy Policy

We reserve the right to update or modify this privacy policy at any time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically to stay informed about how we are protecting your information.

7. Contact Us

If you have any questions or concerns about this privacy policy or our practices, please contact